Refunds, Cancellations & Returns
Clear policies. Human understanding.
We know plans change. These guidelines help us be fair to customers while protecting the planning, people and materials behind every NORTH experience.
Last updated: August 25, 2026
NORTH Stars™ classes & multi-week youth programs
Drop-in classes, camps & special programs
Private events & NORTH Experiences™
Schools, sports teams, organizations & partnerships
Weather & NORTH cancellations
NORTH Shop™ returns
NORTH credits, refunds & special circumstances
Questions about a refund, cancellation, return, credit or rescheduling request?
Please include your name, the email address used to register or purchase, your order or registration number when applicable, the program or product, and the reason for contacting us.
By completing your purchase or registration, you acknowledge the applicable NORTH Terms & Conditions and Refunds, Cancellations & Returns Policy.
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